Local Credit Union First in SoCal to Introduce ITM Technology

In recent ribbon cutting at their main branch in Moreno Valley, Visterra Credit Union introduced the future of banking with the rollout of their new Interactive Teller Machines (ITMs). The ITMs enables a live teller to take remote control of the kiosk while engaging members over two way video. Members are able to conduct up to 95% of typical teller transactions while face-to-face with one of their tellers, receiving personal assistance every step of the way - capabilities that go far beyond what can be done at a traditional ATM. “They’re the best of both worlds with technology to handle the transaction and people to build the relationship,” said Janet DuHaime, SVP/Chief Operating Officer of Visterra Credit Union. By utilizing the ITMs, Visterra Credit Union has taken an interest in personal safety for both their members and their staff. Once all the branch transformations have occurred, tellers will be located in a remote, centralized location, creating a discouragement to potential robbers as the tellers will not physically be handling cash. The Interactive Tellers will also allow Visterra to extend their lobby teller service hours, another benefit for their membership. “We’re the first in California to utilize the ITMs,” said Karen Ayers, Marketing Manager at Visterra. “We have eight at our main branch in Moreno Valley and we will have a total of 15 deployed to all Visterra branches by mid-2015 – the future of banking has arrived.”