Redlands Low-Income Family Clinic Gets Makeover to Heighten Patient Experience

As the delivery of health care services evolves to focus more on patient-friendly access and personal care, a concept called the "patient experience," Redlands Community Hospital's Redlands Family Clinic has undergone a redesign for a more patient-centered environment. "Our overarching goal is to provide high quality, high-touch care for our patients at the clinic," explains Deanna Stover, Ph.D., RN, FNP-BC, CNS executive director of community programs at Redlands Community Hospital. "We redesigned the clinic in order to maximize and improve the experience that our patients have. The new entry area has three main registration windows to minimize the wait time for patients to register, privacy barriers so that our patients feel comfortable and secure providing their information as they check-in, and the overall aesthetic of the office has improved." Committed to serving the community, Redlands Community Hospital's network of family clinics provide primary healthcare for the entire family with emphasis on promoting health and wellness, particularly for low-income residents. Individuals may be evaluated and treated for a variety of acute and chronic medical conditions, including asthma, diabetes, high cholesterol, high blood pressure, and sexually transmitted infections. Patients may be eligible to receive financial assistance through Family Pact, Cancer Detection Program: Every Woman Counts, Child Health and Disability Prevention Program (CHDP), and Vaccine for Children (VFC) Program.